Booking terms

These terms apply to direct VÉNUSA SUITE bookings made through the Amenitiz booking engine. Bookings made through a third-party platform remain subject to the terms displayed by that platform at the time of booking.

100% of the stay is charged at the time of booking. The booking is confirmed once the payment has been approved by AmenitizPay.

• 100% refund when cancelled at least 14 days before arrival.
• 50% refund when cancelled at least 7 days, but fewer than 14 days, before arrival.
• No refund when cancelled fewer than 7 days before arrival or in case of a no-show.

A €500 pre-authorisation is placed the day before arrival, on a bank card only — no cash, cheque or transfer. It is a hold, not a charge: the amount is never debited, merely made unavailable. It is released automatically after the stay if no damage or minibar consumption is found. Otherwise, the corresponding amount may be taken up to that limit.

For a direct booking, send your request in writing to venusa.contact@gmail.com. Any applicable refund is returned to the original payment method according to the scale above; the time it takes to appear depends on the issuing bank.

• Arrival from 5 pm, self check-in via keypad. The code is sent before arrival.
• Departure by 11 am. Keys go back into the keypad box on the way out.
• Early arrival or late departure may be offered subject to availability, for a supplement quoted before confirmation.
• The suite is let for a maximum of 2 guests. No additional occupant is admitted, even for one night, without prior written agreement.
• Subletting and transferring the booking are not permitted.

The bath is not filled in advance: water left standing is neither clean nor at the right temperature. Allow around fifteen minutes to fill, started on arrival.

• Jets are switched off from 11 pm out of respect for the neighbours. The bath itself stays available all night.
• No glass containers or sharp objects near the bath.
• Foaming products, oils, salts and dyes are not allowed: they damage the filtration and restoring it is charged.
• Use of the bath is at the occupants' own risk. It is not advised during pregnancy, with a heart or circulatory condition, or after drinking alcohol.
• A minor may use the bath only under the constant supervision of an adult present in the room.

All three suites are flats in occupied buildings in the city centre. Quiet is the only real constraint of the stay, and the only one whose breach can end it.

• Quiet required between 11 pm and 8 am, and on arrival and departure.
• Speakers and amplified music are not allowed at any hour, windows included.
• Parties and gatherings are not allowed, without exception.
• No outside visitors in the suite or in the common areas.
• Any incident or comment from a neighbour must be reported to us immediately.

• Smoking and vaping indoors, including in the whirlpool bath. Cigarette ends must never be thrown out of a window.
• Pets.
• Candles, incense, portable stoves and any open flame.
• Moving furniture from one room to another.
• Taking bed linen, towels or bathrobes out of the suite.

• Windows and door closed every time you go out, however briefly.
• Air conditioning, lights and appliances switched off when the suite is empty.
• The access code is personal and must not be shared. Disclosing it is the booker's responsibility.
• Safety equipment (smoke detector, extinguisher where fitted) must not be moved or disabled.

Any damage, breakage or fault must be reported to us during the stay, however minor. A reported incident gets resolved; an incident discovered at cleaning is simply recorded, and the cost then falls to the booker.

Such amounts are taken within the limit of the €500 card pre-authorisation, against evidence (repair, replacement or restoration invoice). Beyond that amount, the balance remains due. Cleaning made necessary by a breach of these rules — smoke, prohibited products in the bath — is charged at cost.

The booker is responsible for the suite and for their party throughout the stay, and should check they are covered by public liability insurance, whether through their home policy or their means of payment.

Personal belongings left in the suite remain in their owner's keeping. We cannot be held liable for loss or theft of personal effects, absent proven fault on our part.

These rules form part of the rental contract. A clear breach — persistent noise, a party, undeclared occupants, smoking indoors — entitles us to end the stay without notice and without refund, after a formal request has gone unheeded. This is used only in the last resort: it protects the neighbours, whose goodwill is what keeps us in these buildings.

If an external, unforeseeable and irresistible event makes the suite unavailable — damage, a lasting outage, an administrative decision — we will tell you as soon as possible and offer either a postponement or a full refund of sums paid, with no further compensation.

Data collected at booking is used to deliver the stay, to meet our legal obligations and to manage the customer relationship. Processing details, retention periods and your rights are set out in our privacy policy.

Any complaint should be sent to venusa.contact@gmail.com. Failing an amicable solution, consumers may use a consumer mediator free of charge, or the European online dispute resolution platform. This contract is governed by French law.